Aspen offers reliable, "understand the customer needs and do it right every time" customer service. When a call comes into our customer service center, our representatives are on-line with up to the second details regarding customer orders. Each call is logged and highlights of the conversation entered into the history database. A customer service report is available that allows the marketer to spot trends in service and product perception. This highly useful information can direct changes in advertising to improve understanding and response rates.

• On-line real time availability of order information.
  
  
• Customer contact history available for every order.
• Claims processing.
• Returns and credit processing.
• Expedited order processing.
• Problem resolution.
• Chargeback processing.
• Declined credit card follow-up.
• Product replacement.